Terms & Conditions
Last Updated: 19.03.2026
These Terms and Conditions are developed by 3-102-955890 LIMITADA (DBA: SPRUT GROUP LIMITADA), the company established under the laws of Costa Rica, with its registered address at Provincia 06, Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica, and company number: 3-102-955890. 3-102-955890 LIMITADA (DBA: SPRUT GROUP LIMITADA) is referred hereto as "Administration", "we" or "us" and "you" or "your" means you as a user o f o ur website. These Terms and Conditions apply to, and are binding upon you if you participate at the Casino.
This page defines the Terms and Conditions that apply to all funds and wagers accepted by us and all Services offered by spinbetter.com
These Rules, Terms and Conditions replace any pre-existing Rules, Terms and Conditions that appeared on this Casino Website.
INTRODUCTION: KEY DEFINITIONS AND WHAT MAKES UP YOUR TERMS OF USE
The following definitions are used in these terms and conditions:
"Access Device" means any electronic means of accessing the Services, including, but not limited to, computers, smartphone devices, feature phones, tablet devices, touch devices, or any home entertainment system such as video games consoles and smart TVs (or by any other remote means);
"Bonus Terms" means any terms and conditions and/or rules with regard to promotions, bonuses, and special offers which may apply to any part of the Services from time to time;
"Supervision institution" means the supervision institution of commercial gambling in Anjouan, namely Anjouan Computer Gaming Licensing Board established under the Computer Gaming Licensing Act 007 of 2005 and/or Anjouan Licensing Services Inc. ("ALSI").
"General Terms" means the terms and conditions set out in this document;
"Company", "SpinBetter", "Operator", "Bookmaker" means 3-102-955890 LIMITADA (DBA: SPRUT GROUP LIMITADA), registration No.3-102-955890, registered address at Provincia 06 Puntarenas, Canton 11 Garabito, Jaco, Costado Este De La Municipalidad Garabito, Bufete Sanchez Chavarria, 61101, Costa Rica. 3-102-955890 LIMITADA (DBA: SPRUT GROUP LIMITADA) is incorporated under the laws of the Costa Rica and operates its gaming services under License No. License number issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.
"Privacy Policy" means the Operator's privacy policy accessed via the Privacy Policy link, which is an inseparable part of these Terms and Conditions;
"Rules" means the Betting Rules and the Game Rules specifically applicable to the relevant type of betting and/or gaming;
"Refund" means a reversal of a means as per request of a Player deposited in the Player Account not used for the Services.
"Services" means, as appropriate, the services offered for the time being by the Operator through the Website and/or via any Access Device application;
"Terms of Use" means (a) the General Terms; (b) the Privacy Policy; (c) where appropriate under the relevant Rules, Bonus Terms and Additional Terms applicable to the Services that are being used by You; and
"Website" means the website or any respective page, subpage, subdomain, or section thereof from time to time, located at or accessible via the domain name: spinbetter.com.
"Payment Processor" means S.G. Global Work Limited, a company incorporated under the laws of the Republic of Cyprus with registration number HE 419838, acting exclusively as the payment processor and Merchant of Record for all financial transactions conducted on behalf of the Administration.
By using and/or visiting any section of the Website, or by opening an account with the Operator thro ugh the Website, You agree to be bound by the Terms of Use and You accordingly: (a) agree to the us e of electronic communications in order to enter into contracts; and (b) waive any applicable right s or requirements which require a signature by hand, to the extent permitted by any applicable law; ( c ) agree, that in order to use our service you are requested to provide us with certain personal information which shall be processed on the basis of our Privacy Policy. The Terms of Use do not affect your statutory rights.
In addition, where You play any game, or place a bet using the Services, or otherwise use the Services, You agree to be bound by the Rules of any game You play ("Game Rules"), as set out under the relevant general Help section and any Rules tabs, in respect of any new games, the rules applicable t o such game; any Bonus Terms; any terms and conditions relating to withdrawals and any other terms applicable to the Services and/or which You are required to confirm Your agreement to as part of the Services.
The original text of the Terms of Use is in English and any interpretation of them will be based on the original English text. If the Terms of Use or any documents or notices related to them are trans lated into any other language, the original English version will prevail.
Please read the Terms of Use carefully before accepting them. Once You have accepted the Terms of Use, please print the Terms of Use and store them, along with all confirmation emails, additional terms, transaction data, game rules, fair deal rules, and payment methods relevant to Your use of the Website. Please note that the Terms of Use are subject to change.
If You do not agree to accept and be bound by the Terms of Use please do not open an account, and/or continue to use Your Account. Your continued use of any of the Services will constitute acceptance of the Terms of Use which we have presented to You and are in force from time to time.
For the avoidance of doubt, each and all sections of the Website are governed by the Terms of Use, and You should ensure at all times that Your use of the Services is in accordance with the Terms of Use.
CONTRACTING PARTIES
The Terms of Use shall be agreed between You and the Operator.
All information on the Website is provided by the provider of services on the Website, a company 3-102-955890 LIMITADA (DBA: SPRUT GROUP LIMITADA) (hereinafter, The Company), is an entity operating spinbetter.com. 3-102-955890 LIMITADA (DBA: SPRUT GROUP LIMITADA) is incorporated under the laws of the Republic of Costa Rica and operates its regulated activities in terms of License No. License number. 3-102-955890 LIMITADA (DBA: SPRUT GROUP LIMITADA) as Operator in these Terms and Conditions is referred to as spinbetter.com, "We", "Us", "Our", "Management", "Site" or "Company" that you enter contract with. The Player and registered Account Holder shall be referred to as "You", "Yours", "Customer" or "The Player".
In the case of terms and conditions relating to money held in Your Account from time to time, to any Operator Group company which holds such money and shall (where appropriate) be deemed to include our agents, partners, and suppliers.
CHANGES TO THE TERMS OF USE
We may need to change the Terms of Use from time to time for a number of reasons, including (without limitation) for commercial reasons, to comply with law or regulations, to comply with instructions, guidance or recommendations from a regulatory body, or for customer service reasons. The most up-to -date Terms of Use can be accessed from the Terms and Conditions link in the footer section of the Website.
Where we wish to make substantial changes to the Terms of Use, we will give You as much prior notice of such changes as is reasonably practicable. For minor or insubstantial changes, we may not give You any notice of such changes. We reserve the right to determine, at Our sole discretion, whether a change is substantial.
Where we make changes to the Terms of Use which we wish to notify You of, we will do so by such a method of notification as we may, in our discretion, deem appropriate.
By continuing to use the Services after we have posted revised Terms and Conditions, you acknowledge and accept the updated Terms and Conditions.
OPENING YOUR ACCOUNT
In order to place a bet or play a game using the Services, You will need to open an account with the Operator ("Your Account" or "Account").
In order to open Your Account for use with the Services, You can:
Click on Join Now on the Website and follow the on-screen instructions; or
Open by such other Account opening method as shall, from time to time be offered by the Operator;
When You open Your Account You will be asked to provide us with personal information, including Your name and date of birth and appropriate contact details, including an address, telephone number and e-mail address ("Your Contact Details"). You may update Your Contact Details from time to time by contacting Customer Services; or through the My Account management page on the Website: or by such other method as shall, from time to time, be offered by the Operator.
In opening Your Account You warrant that:
You understand and accept the risk that, by using the Services, You can win money, but You can also lose money.
You are: (a) over 18 years of age, and (b) above the age at which gambling or gaming activities are legal under the law or jurisdiction that applies to You (the "Relevant Age");
gambling is not illegal in the territory where You reside;
You are legally able to enter into contracts;
You have not been excluded from gambling; and
You do not have an Account opened with us already; or
You have not already had an Account closed by us for any reason.
Your Account must be registered in Your own, correct, real, name and personal details and it shall only be issued once for You and not duplicated through any other person, family, household, address ( postal or IP), email address, Access Device or any environment where Access Devices are shared (e. g. schools, workplaces, public libraries etc) and/or account in respect of the Services. Any other accounts which You open with us, or which are beneficially owned by You in relation to the Services shall be "Duplicate Accounts". We may close any Duplicate Account (but shall not be obliged to do s o). If we close a Duplicate Account:
all bonuses, free bets, and any winnings derived from bonuses and free bets obtained using a Duplicate Account shall be void and forfeited.
the Operator may, at its sole discretion, void all winnings across all Duplicate Accounts. Deposits shall be refunded unless the Player has independently breached a provision that separately prohibits refund (including confirmed fraud, use of stolen payment methods, or an AML-related fund freeze).
alternatively, the Operator may, at its sole discretion, permit usage of the Duplicate Account to stand, in which case all losses and stakes placed through that Duplicate Account shall be retained by the Operator.
the Operator reserves the right to set off any amounts owed by the Player across all accounts held by the Player.
You are not allowed to register on the Website and use our services if you are a resident of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States, and all countries on the FATF blacklist. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion.
VERIFICATION OF YOUR IDENTITY; ANTI-MONEY LAUNDERING REQUIREMENTS
You warrant that:
the name and address You supply when opening Your Account are correct; and
You are the rightful owner of the money which You at any time deposit in Your Account.
By agreeing to the Terms of Use You authorise us to undertake any such verification checks from time to time as we may require ourselves or may be required by third parties (including, but not limited to, regulatory bodies) to confirm these facts (the "Checks"). You agree that from time to time, upon our request (including requests from Payment processor), You may be required to provide additional details in respect of any of such information You have provided us, including in relation to any deposits which You have made into Your Account.
Whilst we are undertaking any Checks from time to time, we may restrict You from withdrawing funds from your account and/or prevent access to all or certain parts of the Website. Please note that we may from time to time re-perform the Checks for regulatory, security or other business reasons. If any such restrictions cause You a problem, please contact us at [email protected].
In certain circumstances we may have to contact You and ask You to provide further information to us directly in order to complete the Checks. For this purpose, we will be entitled, at our sole discretion, to require that You provide us with a notarised ID or any equivalent certified ID according to the applicable law of Your jurisdiction or otherwise, proof of address, utility bills, bank details, bank statements and bank references and any documentation that validates your source of funds. Until such information has been supplied to our satisfaction we may prevent any activity to be undertaken by You in relation to the Account, or we may where we reasonably believe that deliberately incorrect information has been provided by You, keep any amount deposited on the Account following the closure of the Account by us.
It may be an offence for persons under the Relevant Age to make use of the Website. If we are unable to confirm that You are the Relevant Age then we may suspend Your Account until such time that we are able to confirm that You are the Relevant Age. If You are subsequently proven to have been under the Relevant Age at the time You made any gambling or gaming transactions with us, then:
Your Account will be closed;
all transactions made whilst You were underage will be made void, and all related funds deposited by You will be returned by the payment method used for the deposit of such funds, wherever practicable;
any deposits made whilst You were under the Relevant Age will be returned to You; and
any winnings which You have accrued during such time when You were under the Relevant Age will be forfeited by You (and shall be deducted from the amount of any deposit returned) and You will return to us on demand any such funds which have been withdrawn from Your Account.
Customer Due Diligence shall be conducted:
(a) upon the Player's first withdrawal request, regardless of amount;
(b) when cumulative deposits reach USD 10,000 or equivalent; or
(c) at any time the Operator detects suspicious activity, regardless of transaction amount.
The Operator may, in its sole discretion, conduct verification at any earlier stage.
The Operator shall retain Player identification and verification documents, transaction logs, and compliance records for a minimum of five (5) years from the date of account closure or the date of the last transaction, whichever is later. Business transaction records, including deposit, wager, and withdrawal logs, or any other information related to suspicious activity reports shall be retained for six (6) years.
KNOW YOUR CLIENT POLICY
To make the Age Verification process as easy as possible, here are a few hints for when you send in your documents:
Each document must be sent as a separate image;
Photo Captured images are preferred, but if you'd rather scan your documents, send them as a .jpeg.
When you take your picture:
Be sure that the first 6 and the last 4 digits of your credit card number should be visible, and CVV should be hidden;
Your picture must be in focus and all the text easy to read;
Your full passport photo page or ID must be in shot, don't leave any bits out or cover with your hand or fingers;
Your lighting must be good; to stop any glare don't use flash.
We need all of this because it's part and parcel of gambling responsibly - and the applicable law requires it.
Why do I need to verify my account? – When you sign up for a new account we check that you are over 18 and we verify that you are who you say you are, (a process called Know Your Customer 'KYC'). It's part and parcel of gambling responsibly, and something that the law requires us to do.
What do I need to provide? – To verify your age we will accept one of the following documents:
Passport (recommended);
Driving license;
National ID Card;
Payment card (note that first 6 and last 4 digits should be visible and CVV should be hidden).
Security note: We do not store complete payment card data (such as full PAN or CVV). All payment transactions are processed exclusively through secure, third-party payment gateways that are fully PCI DSS compliant.
To verify your identity (KYC), we may need additional documents, which could also include:
Signed Credit Agreement;
Utility Bill (less than 6 months old);
Bank Statement (less than 6 months old);
Make sure your documents are in acceptable condition.
How can I send you my documents? – The quickest and easiest way to verify your account is online. You can also send the documents via email. Here are a few tips on how to get it right first time:
Log in to your account;
Navigate to 'My Profile' and select the 'Verification' or 'KYC' tab;
Follow the on-screen instructions to upload clear photos or scans of your documents. Our secure portal uses advanced encryption to keep your data safe in accordance with our Privacy Notice.
When you register for an account, on the account registration page, we'll need you to provide certain information for security reasons:
Your name and contact details, including a valid email address, which needs to be unique to your account;
Your date of birth - you must be at least 18 years old;
A unique username (your username may contain only letters, numbers, underscore and hyphen symbols) and a password which means only you can access your account;
Your betting currency and a deposit limit;
A security question and the answer;
Our registration page checks your details as you enter them and will let you know if there's a problem, so you can make any changes you need to before you click on the 'Create My Account' button.
For legal reasons when travelling abroad you may not be able to access your account.
The list of game providers and territories, from where the Customers are not accepted may be amended from time to time.
USERNAME, PASSWORD, PIN and CUSTOMER INFORMATION
After opening Your Account, You must take all reasonable steps to avoid disclosing (whether deliberately or accidentally) Your username, password and/or account number to anyone else, including (where practicable) ensuring that up-to-date security software is downloaded onto Your Access Device.
All transactions made where Your username and password and/or account number have been entered correctly will be regarded as valid, whether or not authorised by You, and we shall not be liable for any claims in the event that You disclose Your username, password or account number to anyone else (whether deliberately or accidentally).
You explicitly confirm and declare that you are not a Politically Exposed Person (PEP), nor a close family member or known associate of a PEP. If your status changes at any time during your relationship with us, you are strictly obliged to notify our Customer Support immediately.
If You have lost or forgotten Your Account details, or have a reason to believe that such details are known to an unauthorised third party, please contact us immediately for a replacement through [email protected], details of which can be found on the Contact Us page.
DEPOSITS, WITHDRAWALS AND REFUNDS FROM YOUR ACCOUNT
For the purposes of Section 8:
A 'refund' refers specifically to the return of a deposited amount where absolutely no gaming activi ty has occurred. Refunds must be requested via Support within 7 (seven) days of the deposit. We reserve the right to deduct an administrative fee to cover payment processing costs for any Refund.
A 'withdrawal' refers to the payout of funds from your real money balance. To comply with Anti-Money Laundering (AML) regulations, all real money deposits must be wagered at least three times (3x) in full before a Withdrawal can be processed. Withdrawals are not restricted by the 7-day timeframe but are strictly subject to KYC and turnover requirements.
If You wish to participate in the Services, You must deposit funds into Your Account from an account or source of which You are the account holder. Such funds may then be used by You to place bets or play games. If You use a payment method in respect of which You are not the account holder, we reserve the right to treat any deposit into the Account as being invalid (and any winnings arising from such deposit as void) pending the satisfactory completion of all relevant Checks.
Please note, that Refunds are performed only if there was no game activity on Your account after the deposit of respective amount of funds that are reclaimed by you as Refund. All other withdrawals from Your Account will be considered as pay-out of your winnings generated as a result of use of the Services.
In order to request a Refund or any other withdrawal, please contact our support by email to [email protected] and provide all documents as requested by the support in order to complete Your KYC . Should You require Our contact details, please open the “Contact Us” section. List of the documents required to complete Your KYC procedure shall be denoted in the email sent to You by our support.
Please note that Refunds may be requested no later than 7 (seven) days after deposit of the respective means to Your Account. After this term, all withdrawals shall be considered as pay-out of your winnings generated as a result of use of the Services.
For the avoidance of doubt Your Account shall not be used by You as a bank account and, should we be come aware of deposits into and withdrawals (including charge-back) from Your Account without comme n surate betting or gaming activity, we reserve the right to deduct an administration charge of 10% (m inimum 10 EUR or currency equivalent) from the withdrawal amount to cover processing fees (wheth e r o r not we close or suspend the account). To comply with applicable Anti-Money Laundering requirements, all deposited funds must be wagered at least one time (1x) before a withdrawal can be processed. The Operator reserves the right, in its sole discretion, to increase this requirement where it deems appropriate based on risk assessment, payment method, or other relevant factors. If this turnover requirement is not met, we reserve the right to decline the withdrawal request or apply an administrative fee to cover processing costs.
To the extent required by Your local law or tax or other authorities You are responsible for reporting your winnings and losses arising from the Services.
You can set a deposit limit on Your Account in any one day. For details of how to set up a deposit limit, please contact [email protected]. Any confirmed reductions to your deposit limit will take effect immediately.
Subject to terms of Closure of Your Account or any other terms set out in these Terms and Conditions or any amendments thereof, You may request withdrawal of funds from Your Account at any time, provided that:
all payments made into Your Account have been confirmed as cleared and none have been charged-back, reversed, or otherwise cancelled;
Any checks referred to Verification of Your Identity; Money Laundering Requirements have been completed by us to our satisfaction; and
You have complied with any other relevant withdrawal conditions affecting Your Account (e.g. any applicable Bonus Terms).
no more than €1,500 can be withdrawn within 24 hours. If you reach this daily limit, please try again 24 hours after your last withdrawal.
On any withdrawal approved by us, provided that You give us sufficient information as to how the funds should be transferred to You, we will return the relevant funds to You (less charges incurred or any other amount required to be deducted from Your withdrawal in order to comply with any applicable law).
We will attempt to accommodate Your request regarding the payment method and currency of payment of Your withdrawal. This, however, cannot be guaranteed. Therefore, we may process and pay withdrawals to a different payment method than the one requested by You, such as through different payment providers, a bank draft or wire transfer (any charges associated with relevant payment methods are set out in the Website). Similarly, in certain cases, the currency of Your withdrawal may not be the cu r re ncy in which Your deposit was made, or that was otherwise requested by You and, in circumstances where we are required to convert Your deposits between different currencies, the conversion rate used by us will be set upon our discretion.
If you choose to deposit or withdraw funds using cryptocurrency, you are solely responsible for ensuring that all transaction details are correct. You must send funds to the exact designated wallet address and use the correct blockchain network (e.g., ERC-20, TRC-20, etc.) supported by our platform. We shall not be held liable for any funds lost due to being sent to an incorrect address, via an unsupported network, or involving an unsupported cryptocurrency. The Company will not attempt to recover such lost funds. The exchange rate for cryptocurrency transactions is determined by our payment processor at the exact moment the transaction is processed on the blockchain, not at the time the transaction request is initiated.
LIMITATIONS:
The min. amount of deposit is 10 EUR.
The min. amount of withdrawal is 10 EUR.
The max. amount of withdrawal is 1500 EUR.
Withdrawals are processed without commission. Commission for the deposit depends only on the user’s payment system.
All payout requests are strictly processed only after the successful completion of the KYC verification and final approval of Your Account. Once Your Account is approved, withdrawals are processed in the order of the queue:
within 72 hours if the requested amount does not exceed 1,000 EUR (or the equivalent in another currency);
up to 7 (seven) days if the requested amount exceeds 1,000 EUR (or the equivalent in another currency).
Please note that the time it takes for the funds to reach your personal bank account or e-wallet after our processing depends entirely on the operation of the respective payment service provider or bank.
PAYMENT SYSTEM RESTRICTED COUNTRIES
Visa / Mastercard – We support gaming/gambling payouts via OCT (Original Credit Transfer) from Visa or also via Payment Transfer (Mastercard). Prerequisites for paying out are that an initial pay-in was done, and for Mastercard, this pay-in needs to have been made via a 3-D Secure MID. Additional requirements are that the respective credit card is not a corporate credit card and the respective card is issued in a country that is supported by the respective card scheme (see below). The per-transaction limits are 60,000.00 EUR for Visa and 5,000.00 EUR for Mastercard.
Visa – For Visa (OCT) there is a list of countries not supported. List of non-participating countries for OCT: American Samoa, Anguilla, Bahamas, Fiji, Guam, Palau, Panama, Russia, Samoa, Seychelles, Trinidad and Tobago, and Vanuatu.
BONUSES
spinbetter.com reserves the right to remove, add or change any bonus that is available in the account of any Customer and that has not been claimed. Any claimed and active bonus will not be removed by SpinBetter.com under regular circumstances.
Bonuses might have wagering requirements attached to them. These requirements will be appropriately displayed before the Customer decides to use a bonus when wagering requirements are applicable. Unless stated otherwise in the specific promotional terms, the standard wagering requirement is twenty-five times (25x) the sum of the deposit amount and the received bonus amount. For example, if you deposit 100 EUR and receive a 100 EUR bonus, you must wager 25 x (100 + 100) = 5,000 EUR before any winnings can be withdrawn. On satisfaction of the wagering requirement, bonus funds convert to cash in accordance with the "Crediting Bonus Winnings" provision of the Account, Payments, and Bonus Policy, and any residual bonus balance above the original bonus amount is deducted. Where a Player requests a withdrawal before the wagering requirement is met, the bonus and any bonus-derived winnings are forfeited; the Player's own deposited funds and own-funds winnings are not affected. The Operator determines the weighting at which each eligible game contributes to the wagering requirement, as published in the applicable bonus terms.
Bonuses may be received once per Player and once per Access Device. The Operator may employ any detection methods it deems applicable in its sole discretion to identify multiple bonus claims. Risk-free bets on any games or services do not count toward the wagering requirements. Winnings from free spins are added to the real money balance.
Where a no-deposit bonus (including a no-deposit free spin bonus) is claimed, the crediting of any bonus funds or bonus-derived winnings to Your Cash Balance is governed by the "Crediting Bonus Winnings" provision of the Account, Payments, and Bonus Policy, under which the amount converted to withdrawable Cash Balance may not exceed the original bonus amount. Any funds so converted to Your Cash Balance, together with any winnings subsequently derived from play with such funds, constitute a bonus-derived Cash Balance for the purposes of this clause. The maximum aggregate amount that may be won from, and withdrawn in respect of, a no- deposit bonus and any bonus-derived Cash Balance arising from it is 50 EUR (or the equivalent in any other currency). Any amount exceeding 50 EUR that is attributable to a no-deposit bonus or to play with a bonus- derived Cash Balance, where no qualifying real-money deposit has been made, will be void and retained by spinbetter.com. This cap applies to the entire lineage of the no-deposit bonus and is not reset, extinguished, or increased by the conversion of bonus funds to Cash Balance under the Account, Payments, and Bonus Policy, nor by continued play with such Cash Balance. Example: a Customer receives a 5 EUR no-deposit free spin bonus and completes the applicable wagering requirement. In accordance with the "Crediting Bonus Winnings" provision of the Account, Payments, and Bonus Policy, 5 EUR (the original bonus amount) is credited to the Customer's Cash Balance as a bonus-derived Cash Balance. The Customer plays with that balance and it grows to 100 EUR. As the 50 EUR cap in this clause applies to the bonus-derived Cash Balance and all winnings derived from it, and no qualifying real-money deposit has been made, 50 EUR is available for withdrawal and the remaining 50 EUR is void and retained by spinbetter.com
A maximum bet of EUR 5 per spin (or EUR 0.50 per bet line) applies while an active bonus is being wagered (Bonus Balance). Where a Player places bets exceeding this maximum, the Operator may void the affected bets and associated wager turnover. The Operator shall not confiscate winnings generated from the Player's own funds (Cash Balance) on the basis of bet size or bet-size variation alone.
spinbetter.com reserves the right to impose various restrictions on different countries where Custom ers may reside regarding bonuses for reasons undisclosed. We further reserve the right to offer specific bonuses to individual customers or customer groups and their termination, change or other alteration without explanation and/or compensation in any form.
SpinBetter distinguishes between (a) fraudulent or advantage-seeking bonus abuse, and (b) non-fraudulent optimisation of a bonus, and applies different consequences to each. A) Fraudulent or advantage-seeking bonus abuse. The following conduct, whether by a single Player or a group of Players acting in concert, constitutes fraudulent bonus abuse:
using multiple accounts, or colluding with other Players, to claim, wager, or benefit from bonuses;
arbitrage or hedging between bonus accounts, between accounts, or across related operator platforms;
exploiting any error, bug, loophole, mispricing, or unintended functionality of the Website, a game, or a promotion;
exchange-rate manipulation, or the use of deposits and withdrawals in a manner indicative of structuring or the layering of funds;
any other conduct that provides the Player with an unfair advantage contrary to the intended operation of a promotion, or that involves fraud, collusion, or manipulation.
postponing or holding game rounds, free spins, or bonus rounds once no wagering requirement remains.
Where the Operator establishes, on the basis of the Player's account records and gameplay, that fraudulent bonus abuse under paragraph A) has occurred, SpinBetter may confiscate all bonus funds, all winnings derived from the abuse (including winnings derived from the Player's own deposited funds), close the Player's account(s), and exclude the Player from current and future promotions.
B) Non-fraudulent bonus optimization. The following conduct does not confer an unfair advantage but is inconsistent with the intended use of promotional funds:
1. depositing amounts calculated to maximise bonus matching without corresponding genuine play;
2. wagering patterns adopted solely to satisfy turnover requirements, including varying stake size or game volatility over the course of bonus play, provided all such bets are placed within the maximum permitted stake under clause 9.5;
Where the Operator identifies conduct under paragraph B), SpinBetter may remove the Player's eligibility for current and future promotions while no already received bonus winnings will be affected.
After the account has been flagged as bonus abusing it is forbidden to use any other bonuses and/or participate in promotions at spinbetter.com.
In our casino any player is eligible to receive any amount of Free Spins. Free Spins amount and availability are determined by casino administrator. Free Spins - is a slot spin in which the player's balance is not charged for any money.
Winnings received as a result of Free Spins are credited to the player's bonus balance. Free Spins winnings have to be wagered. Wager requirements varies from x5 to x35, applied to the whole sum. Wagering must be done using only Real money balance. You can wager a bonus in every slot eligible for this. Where a Player requests a withdrawal while a bonus remains incompletely wagered, the bonus and any bonus-derived winnings are forfeited; the Player's own deposited funds and own-funds winnings are not affected.
If you activate any Responsible Gaming limits, including a Cooling-off period or Self-Exclusion, all active bonuses, unclaimed bonuses, and unplayed free spins on your Account will be immediately voided and permanently forfeited. We will not reinstate these bonuses once your Account is reopened.
LEGAL USE OF THE WEBSITE
Access to or use of the Website or any of the Services via the Website may not be legal for some or all residents of or persons in certain countries. We do not intend that the Website should be used for betting, gaming, or any other purposes by persons in countries in which such activities are illegal, which includes the United States of America and those territories listed in the Website. The fact that the Website is accessible in any such country, or appears in the official language of any such country, shall not be construed as a representation or warranty with respect to the legality or ot he rwise of the access to and use of the Website, and the making of deposits or receipt of any winnings from Your Account. The availability of the Website does not constitute an offer, solicitation, or invitation by us for the use of or subscription to betting, gaming, or other services in any jurisdiction in which such activities are prohibited by law.
It is Your responsibility to determine the law that applies in the location in which You are present. You should ensure that You will be acting legally in Your jurisdiction in opening Your Account an d /or using the website, and You represent, warrant, and agree that You will do so.
If it becomes apparent to us that You are a resident in a country in which the use of the Website is not legal or You are using the Website from a country in which the use of the Website is not legal, we shall be entitled to immediately close Your Account, in which case any balance on the Account on the date of such closure will be refunded to You as soon as it is practicable for us to do so.
PLACING YOUR BET AND/OR GAMING USING THE SERVICES
In order to place a bet or access a Service, you should follow the instructions provided at the respective section of the Website.
It is Your responsibility to ensure that the details of any bet, stake, or similar transaction that you place using the Services (a "Transaction") are correct when using the Website (either directly, through an application, or otherwise) in accordance with the relevant Game Rules, as appropriate.
Your Transaction history can be accessed by you, by clicking My Account on the Website, or through our Customer Services team (including by opting to receive a written statement).
We reserve the right to refuse the whole or part of any Transaction requested by You at any time in our sole discretion, or where You have breached the Terms of Use. No Transaction is accepted by us until you have given the appropriate confirmation (or it has otherwise been accepted by us). If You are in any doubt as to whether a Transaction has been accepted successfully, You should contact sup po [email protected].
Once a Transaction has been accepted by us, You cannot cancel the transaction unless we agree otherwise.
In respect of gaming, the relevant Game Rules shall set out the point at which no further stakes or bets will be accepted by us.
We may cancel or amend a Transaction due to Collusion, Cheating, Fraud, and Criminal Activity, Errors or Omissions, as well as because of the terms set out for Verification of Your Identity.
REMOTE GAMING OR BETTING
Where You are accessing the Services via an electronic form of communication You should be aware that:
In relation to Your use of the Website for the placing of bets or playing of games:
You may be using a connection or equipment that is slower than such equipment used by others, and this may affect Your performance in time-critical events offered via the Website;
You may encounter system flaws, faults, errors, or service interruptions, which will be dealt with in accordance with IT Failure as below;
the Game Rules for each event or game offered via the Website are available and should be considered by You prior to Your use of the Services offered via the Website.
COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
The following constitute "Prohibited Practices" and are not permitted and will constitute a material breach of the Terms of Use:
abuse of bonuses or other promotions;
using unfair external factors or influences (commonly known as cheating), including the use of bots, scripts, artificial intelligence tools, or automated systems;
taking unfair advantage (as defined below);
opening any Duplicate Accounts;
acting as an agent for, or on behalf of, any third party in connection with the Services;
match-fixing, race-fixing, or providing or receiving inside information in relation to any event offered on the Website;
arbitrage betting, value betting, or systematic exploitation of pricing errors;
providing false, misleading, or fraudulent identification or verification documents;
We will take all reasonable measures to prevent and detect such practices and to identify the relevant players concerned if they do occur. Subject to the above, however, we will not be liable for any loss or damage which You may incur as a result of any Prohibited Practices, and any action we take in respect of the same will be at our sole discretion.
If You suspect a person is engaged in any Prohibited Practice, You shall as soon as reasonably practicable, report it to us by emailing us or calling Customer Services.
You agree that You shall not participate in or be connected with any form of Prohibited Practice in connection with Your access to or use of the Services.
If:
we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gam ing partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time); or
You have placed bets and/or played online games with any other online provider of gambling services and are suspected (as a result of such play) of any Prohibited Practice or otherwise improper activi ty; or
We become aware that You have "charged back" or denied any of the purchases or deposits that You made to Your Account; or
In our reasonable opinion, your continued use of the Services may be detrimental to our regulated status, including our continued ability to be licensed by the Licensing Authority; or
You become bankrupt or suffer analogous proceedings anywhere in the world, then, (including in conne ction with any suspension and/or termination of Your Account) we shall have the right, in respect o f Your Account (and/or any other account held by You with an Operator Group company) to withhold th e whole or part of the balance and/or recover from the account the amount of any deposits, pay-outs, b onuses or winnings which have been affected by or are in any way attributable to any of the event ( s) contemplated in this clause.
For the purposes of the section 13:
"fraudulent practice" means any fraudulent activity engaged in by You or by any person acting on You r behalf or in collusion with You, and shall include, without limitation: (a) fraudulent charge-bac k s and rake-back activity; (b) the use by You or any other person who was participating in the sam e g ame as You at any time, of a stolen, cloned or otherwise unauthorised credit or debit card, as a sou rce of funds; (c) the collusion by You with others in order to gain an unfair advantage (includ i ng t hrough bonus schemes or similar incentives offered by us); (d) any attempt to register false or misl eading account information; and (e) any actual or attempted act by You which is reasonably d ee med by us to be illegal in any applicable jurisdiction, made in bad faith, or intended to defraud us and/o r circumvent any contractual or legal restrictions, regardless of whether such act or atte mpt ed act actually causes us any damage or harm;
"criminal activity" shall include, without limitation, money laundering and any offence under any law or regulation in Your country, where you are playing from or where your IP has been registered; and
"unfair advantage" shall include, without limitation:
the exploitation of a fault, loophole or error in our or any third party's software used by You in connection with the Services (including in respect of any game);
the use of third-party software, analysis systems, bots, scripts, artificial intelligence tools, or automated decision-making systems;
arbitrage betting or value betting, including placing bets based on odds that the Player knows or ought to know do not reflect the true probability of the event;
any other conduct which, in the Operator's sole discretion, constitutes the obtaining of an unfair advantage over the Operator or other players.
In exercising any of our rights in relation to a Prohibited Practice, we shall use all reasonable endeavours to ensure that, while complying with our regulatory and other legal obligations, we exercise such rights in a manner which is fair to You and to our other customers.
We reserve the right to inform relevant authorities, other online gaming or gambling operators, other online service providers, banks, credit card companies, electronic payment providers, or other financial institutions of Your identity and of any suspected Prohibited Practice by You, and you shall cooperate fully with us to investigate any such activity.
If you initiate a chargeback, reversal, or cancellation of any deposit made into Your Account, you agree to fully compensate us for the unpaid deposit amount, as well as any administrative fees, costs, or expenses incurred by us in the process of recovering the funds. We reserve the right to automatically deduct any outstanding chargeback debts from your future deposits, current balance, or a ny ot her Accounts (including Duplicate Accounts) associated with you.
The Operator reserves the right, in its sole discretion and without prior notice, to void any bet, restrict any Account, limit stakes, or close any Account where it determines that the Player's betting patterns indicate arbitrage betting, value betting, or systematic exploitation of pricing errors or market inefficiencies. The Operator shall not be obligated to disclose its detection methods o r th e basis for any such determination.
The Player shall not use the Services on behalf of any third party, nor permit any third party to use the Player's Account. The Player shall not act as an agent, intermediary, or nominee for any other person in connection with any Transaction. Breach of this clause shall entitle the Operator to cl o s e the Account, forfeit all winnings, and report the matter to the relevant authorities.
CLOSURE OF YOUR ACCOUNT; TERMINATION OF THE TERMS OF USE
Provided that Your Account does not show that a balance is due to us, You are entitled to close Your Account and terminate the Terms of Use on not less than twenty-four hours' notice to us at any time, by contacting us through [email protected]:
indicating Your wish to close Your Account; and
stating the reasons why You wish to close Your Account, in particular if You are doing so because of concerns over the level of Your use of the same.
We will respond to Your request, confirming the closure of Your Account and the date on which such closure will be effective, within a reasonable time, provided that You continue to assume responsibility for all activity on Your Account until such closure has been carried out by us (at which point the Terms of Use shall terminate).
When You request closure of Your Account under clause 14.1 we will return any outstanding balance in Your Account to You.
Upon any termination of Your Account under this section 14 we shall be entitled to withhold, from th e repayment of the outstanding balance on Your Account, any funds: (a) pursuant to Collusion, Cheat i ng, Fraud and Criminal Activity); (b) pursuant to Breach of the Terms of Use; (c) as otherwise pr o vi ded by the Terms of Use; or (d) as required by law or regulation.
When repaying the outstanding balance on Your Account, we shall use the same method of payment which You provided upon registration of Your Account, or another payment method, that we may reasonably select.
Where You have closed Your Account, we may in certain circumstances be able to re-open Your Account with the same account details as before, if You request us to do so. In such circumstances, while Yo ur Account will have the same account details as before, it will be subject to the Terms of Use which are in force on the date of any such re-opening and any prior entitlements (including, but with o ut limitation to bonuses or contingent winnings) will no longer be valid.
We are, at any time (and notwithstanding any other provisions contained in the Terms of Use), entitled to close Your Account and terminate the Terms of Use on written notice (or attempted notice) to You using Your Contact Details. In the event of any such termination by us, we shall, subject to clause 14.7, as soon as reasonably practicable following a request by You, refund the balance of Your Account.
Where we close Your Account and terminate the Terms of Use pursuant to Collusion, Cheating, Fraud an d Criminal Activity or Breach of the Terms of Use, the balance of Your Account will be non-refundab l e and deemed to be forfeited by You to the extent of any claim that we may have against You as at th e date of such closure (whether under Your Account, a Duplicate Account or otherwise). Closure o f Yo ur Account and Termination of the Terms of Use, other than pursuant to of these General Terms, will not affect any outstanding bets, provided that such outstanding bets are valid and You are not i n br each of the Terms of Use in any way. For the avoidance of doubt, we will not credit any bonuses into Your Account, nor will You be entitled to any contingent winnings, at any time after the date on which it has been closed (whether by us pursuant to the Terms of Use, or in response to Your request).
The following sections shall survive any termination of the Terms of Use: "Collusion, Cheating, Frau d and Criminal Activity", "Errors or Omissions", "Exclusion of Our Liability", "Breach of the Terms of Use", "Intellectual Property Rights", "Your Personal Information", "Complaints and Notices", "La w and Jurisdiction", and any other sections which by their nature are required for the purposes of i n terpretation; together with any relevant sections of the Game Rules, the Sports Betting Rules, t he P rivacy Policy and the Additional Terms.
We shall be entitled to suspend Your Account in the circumstances expressly set out in the Terms of Use. Upon the suspension of Your Account: (a) no activity shall be permitted (including deposits, wi thdrawals, betting or gaming) until the date upon which it is re-activated by us; (b) no bonuses or contingent winnings will be credited to the Account; and (c) we shall address the issue that has gi v en rise to the Account suspension with a view to resolving it as soon as reasonably practicable s o t hat the Account can, as appropriate, either be re-activated or closed.
ACCESS TO, AND USE OF, THE SERVICES
You are solely responsible for the supply and maintenance of all of Your Access Devices and related equipment, networks and internet access services that You need to use in order to access the Services. We will not be liable in any way whatsoever for any losses caused to You (whether resulting from loss of service, poor internet connectivity, insufficient bandwidth, or otherwise) by the internet or any telecommunications service provider that You have engaged in order to access the Services. For the avoidance of doubt, the Operator does not make any representation or give any warranty as to t h e compatibility of the Services with any particular third party software or hardware, including (for the avoidance of doubt) third party analysis which promise certain results from any of the Services.
Under no circumstances should You use the Services for any purpose which is or is likely to be considered to be defamatory, abusive, obscene, unlawful, of a racist, sexist or of another discriminatory nature, or which could cause offence. You must not use any abusive or aggressive language or images, swear, threaten, harass or abuse any other person, including other users, via the Website, or at te mpt to pass Yourself off as being any other person, or behave in such a manner towards any Ope rat or staff used to provide the Services, Customer Services, or any helpdesk or support function wh ich we make available to You.
You shall use the Website for personal entertainment only and shall not be allowed to provide access or reproduce the Website or any part of it in any form whatsoever without our express consent, including creating links to it.
Any material downloaded by You from the Website shall be downloaded entirely at Your own risk and the Operator shall not be liable in respect of any loss of data or other damage caused by any such download.
Where we have reason to believe that Your use of the Services is in breach of any of paragraphs 15.1, 15.2, 15.3, 15.4, we shall, without prejudice to any of our other rights, be entitled forthwith to remove from the Website any offending content.
BETTING AND GAMING TERMS
Expressions used in the betting and gaming industry are numerous. Should You have any doubt as to th e meaning of any expression, You should:
Look up its meaning in relating to the event or game You are betting or gaming on;
If you are still in any doubt, contact [email protected] for clarification; and
not place any bet or game on any event until its meaning is understood to Your satisfaction, because we cannot accept any responsibility if You place a bet or game via the products offered via the Services in circumstances where You do not understand any of the terms involved in or relating to the bet or game.
Betting terms applicable to a Transaction — including, without limitation, odds, handicaps, totals, and maximum stake limits — may be subject to variation by the Operator after a bet has been accepted. Any such variation shall have no effect on the terms that applied at the moment of acceptance of the relevant Transaction. The terms in force at the time a Transaction is confirmed by the Operator shall govern the settlement of that Transaction in all respects.
Before entering into any Transaction, You are responsible for reviewing all applicable betting terms in the relevant market, including any changes to pre-match markets. The Operator accepts no responsibility for any failure on Your part to check the terms applicable to a market prior to placing a b et.
No complaint or claim arising from or in connection with the transliteration or translation of a team name, athlete or player name, or the name of a sports venue into any language shall be accepted or considered by the Operator. All such names are provided on the Website as a convenience to You an d the Operator accepts no liability in respect of any inaccuracy or inconsistency arising from trans l i teration or translation.
Tournament, competition, and league titles displayed on the Website are provided for identification and convenience purposes only. Any error, inaccuracy, or abbreviation in a tournament title shall n ot, of itself, constitute grounds for the refund of any stake or the voiding of any Transaction, provided that the relevant event can be identified with reasonable certainty by reference to its participants, format, and scheduled date.
For the avoidance of doubt, it is Your sole responsibility to satisfy Yourself as to the identity a nd nature of any event before placing a Transaction. If You are in any doubt as to the identity of an event, You should contact [email protected] before placing any bet.
ALTERATION OF THE WEBSITE
We may, at our absolute discretion, alter or amend any product or service (including any prices offered) available through the Website at any time for the purpose of ensuring the ongoing provision of the Website, but without prejudice to any games and/or bets already in progress at the time of such amendment. From time to time, we may restrict You from accessing some parts of the Website for the purpose of maintenance of the Website and/or alteration or amendment of any of the games and/or products available through the Website.
THIRD PARTY SOFTWARE
In order to use the products offered through the Services, You may be required to download and install software supplied by third parties onto your access device ("Software"). Software may include, but is not limited to: Access Device applications, our downloaded Casino and Poker products and any promotional, marketing and/or facility applications, products and software.
In such circumstances, You may be required to enter into a separate agreement with the owner or licensor of such Software in respect of Your use of the same (a "Third Party Software Agreement"). In case of any inconsistency between the Terms of Use and any Third Party Software Agreement, the Terms of Use will prevail insofar as the inconsistency relates to the relationship between You and th e Op erator.
It is Your responsibility to ensure that any Software is downloaded onto Your Access Device in a manner compatible with Your own Access Device's specific setup. For the avoidance of doubt, we shall n ot be liable to the extent that the incorrect downloading of any Software has an adverse effect on the operation of Your Access Device.
Notwithstanding that the Services provided via any Access Device application shall be subject to the Terms of Use, the terms under which any application ("App") is downloaded or installed onto Your Ac cess Device shall be governed by the agreement entered into between You and the supplier of the rel e vant App, but in case of any inconsistency between the Terms of Use and any such agreement, the T e rm s of Use will prevail in so far as the inconsistency relates to the relationship between You an d the Operator.
IT FAILURE
Where problems occur in the software or hardware used by us to provide the Services, we will take all reasonable steps to remedy the problem as soon as reasonably practicable. Where such problems cause a game to be interrupted in circumstances where it cannot be restarted from exactly the same positi on without any detriment to You or other players, we will take all reasonable steps to treat You in a fair manner (which may include reinstating the balance on Your Account to the position existing f o llowing completion of the last bet or game logged on the Operator's server immediately prior to t h e occurrence of the problem).
In the event of a technical failure, connection interruption, or unfinished or aborted live stream affecting an Esports Live event on which a Transaction has been accepted, the following rules shall apply:
Where the relevant Esports event does not occur or is otherwise abandoned, and no result is officially declared, all Transactions on that event shall be voided and stakes returned to Your Account.
Where the relevant Esports event is completed, and an official result is declared notwithstanding the technical failure or stream interruption, all Transactions on that event shall be settled on the ba sis of that official result. The fact that You were unable to view a live stream of the event shall not entitle You to a refund or void of any accepted Transaction.
Where settlement of Transactions on an Esports Live event is delayed due to a technical failure, the Operator will endeavour to settle such Transactions as soon as reasonably practicable once an official result is available. No interest or compensation shall be payable in respect of any such delay.
For the purposes of this clause, whether a result is 'officially declared' shall be determined by the Operator by reference to the relevant Esports tournament organiser's official records or such other authoritative source as the Operator, in its reasonable discretion, considers appropriate. & nbsp;
A failure or interruption in Your internet connection or network service occurring after a transaction has been confirmed by the Operator's systems shall not entail the cancellation or voiding of that transaction. A Transaction is deemed confirmed at the point it is recorded as accepted on the Operator's server, irrespective of whether confirmation has been successfully transmitted to and displayed on Your Access Device.
In the event that You are uncertain whether a Transaction has been successfully accepted due to a connection failure, You may verify the status of the Transaction by consulting Your transaction history accessible via My Account, or by contacting [email protected]. If a Transaction does not appear in Your transaction history, it has not been accepted, and no contract in respect of that transaction has been formed.
ERRORS OR OMISSIONS
A number of circumstances may arise where a bet or wager is accepted, or a payment is made, by us in error. A non-exhaustive list of such circumstances is as follows:
where we misstate any odds or terms of a bet or gaming wager to You as a result of an obvious error or omission in inputting the information or setting up a market, or as a result of a computer malfunction;
where we have made a 'palpable error'. A palpable error occurs where:
In relation to bets placed prior to an event taking place, the prices/terms offered are materially different from those available in the general market; or
In relation to any event, the price/terms offered at the time the bet is placed are clearly incorrect given the probability of the event occurring;
where we have continued to accept bets on a market which should have been suspended, including where the relevant event is in progress (except where 'in-running' bets are accepted) or had already finished (sometimes referred to as 'late bets');
where an error has been made as a result of a Prohibited Practice;
where we should not have accepted, or have the right to cancel or re-settle, a bet pursuant to the Betting Rules (for example, due to 'Related Contingencies');
where an error is made by us as to the amount of winnings/returns that are paid to You, including as a result of a manual or computer input error; or
where an error has been made by us as to the amount of free bets and/or bonuses that are credited to Your Account, such circumstances being referred to as an "Error".
We reserve the right to:
correct any Error made on a bet placed and re-settle the same at the correct price or terms which we are available or should have been available through the Operator (absent the publishing error) at the time that the bet was placed, and the bet will be deemed to have taken place on the terms which we r e usual for that bet; or
where it is not reasonably practicable to correct and re-settle under 20.2.1 above, to declare the bet void and return Your stake into Your Account; or
in circumstances where the Error has resulted from a Prohibited Practice, to take the steps set out in the Terms of Use.
Any funds which are credited to Your Account, or paid to You as a result of an Error shall be deemed to be held by You on trust for us and shall be immediately repaid to us when a demand for payment i s made by us to You. Where such circumstances exist, if You have funds in Your Account we may reclaim these funds from Your Account pursuant Terms of Use. We agree that we shall use all reasonable endeavours to detect any Errors and inform You of them as soon as reasonably practicable.
Neither we (including our employees or agents) nor our partners or suppliers shall be liable for any loss, including loss of winnings, that results from any Error by us or an error by You.
You shall inform us as soon as reasonably practicable should You become aware of any Error.
Where You have used funds which have been credited to Your Account or awarded to You as a result of an Error to place subsequent bets or play games, we may cancel such bets and/or withhold any winning s which You may have won with such funds, and if we have paid out on any such bets or gaming activi t ies, such amounts shall be deemed to be held by You on trust for us and You shall immediately rep a y to us any such amounts when a demand for repayment is made by us to You.
EXCLUSION OF OUR LIABILITY
Your access to and use of the Services is at Your sole option, discretion and risk. We shall not be liable for any attempts by You to use the Services by methods, means or ways not intended by us.
We will provide the Services with reasonable skill and care and substantially as described in the Terms of Use. We do not make any other promises or warranties regarding the Services, or any products or services forming a part of the Services, and hereby exclude (to the extent permitted by law) all implied warranties in respect of the same (including implied warranties as to satisfactory quality a nd/or fitness for Your purpose). In particular, we do not warrant that the Website will have uninterrupted availability or that it will be free of bugs, viruses or other errors.
WE (INCLUDING OUR GROUP COMPANIES, PAYMENT PROCESSOR, AFFILIATES, OFFICERS, DIRECTORS, AGENTS AND EMPLOYEES) SHALL NOT BE LIABLE TO YOU, WHETHER SUCH LIABILITY ARISES IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, IN RESPECT OF ANY:
LOSS OF DATA;
LOSS OF PROFITS;
LOSS OF REVENUE;
LOSS OF BUSINESS OPPORTUNITY;
LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION;
BUSINESS INTERRUPTION; OR
ANY INDIRECT, SPECIAL, OR CONSEQUENTIAL LOSS OR DAMAGE, EVEN WHERE SUCH LOSS OR DAMAGE HAS BEEN NOTIFIED TO US AS BEING POSSIBLE, ARISING OUT OF THE TERMS OF USE OR ANY USE WHATSOEVER BY YOU OF THE SERVICES.
BREACH OF THE TERMS OF USE
You will fully indemnify, defend and hold us and our officers, directors, employees, agents, contractors and suppliers harmless from and against any and all losses, costs, expenses, claims, demands, liabilities and damages (including legal fees), however caused, that may arise, whether or not reasonably foreseeable, as a result of or in connection with:
the access to and use of the Services by You or by anyone else using Your username and password; and /or
any breach by You of any of the terms and provisions of the Terms of Use.
Where You are in breach of the Terms of Use, we may at our sole discretion, prior to any suspension or termination of Your Account, notify You (using Your Contact Details) that You are in breach, requ iring You to stop the relevant act or failure to act, and/or requiring You to put right an act or f a ult on Your part and warning You of our intended action if You do not do so, provided always that su ch notification shall not be a pre-condition to any suspension or termination of Your Account.
We have the right to disable any user identification code or password, whether chosen by You or allocated by us, at any time, if in our reasonable opinion You have failed to comply with any of the provisions of the Terms of Use.
In addition to any other remedy available, if You breach any of the Terms of Use, we shall be entitled to recover from Your Account any positive balance to the extent of any amount reasonably claimed against You.
INTELLECTUAL PROPERTY RIGHTS
All website design, text, graphics, music, sound, photographs, video, the selection and arrangement thereof, software compilations, underlying source code, software, and all other material forming part of the Services are subject to copyright and other proprietary rights which are either owned by us or used under licence from third-party rights owners. To the extent that any material contained within the Services may be downloaded or printed, then such material may be downloaded to a single device only (and hard copies may be printed) solely for Your own personal, non-commercial use.
Under no circumstances shall the use of the Services grant to You any interest in any intellectual property rights (for example, copyright, know-how or trademarks) owned by us or by any third party whatsoever, other than a personal, non-exclusive, non-sublicensable licence to use such intellectual pr operty rights in connection with Your personal, non-commercial use of the Services pursuant to t h e T erms of Use.
No rights whatsoever are granted to use or reproduce any trademarks or logos which appear on the Web site except as specifically permitted in accordance with the Terms of Use.
You must not, nor must You allow any other person to copy, store, publish, rent, licence, sell, dist ribute, alter, add to, delete, remove or tamper with the Website or any part of it in any way or di r ectly or indirectly disrupt or interfere (or attempt to disrupt or interfere) with or alter the W e bs ite, other than in the course of viewing or using the Website in accordance with the Terms of Use.
All intellectual property rights in the name "spinbetter.com", the logos, designs, trademarks, and ot her distinctive brand features of the Operator and any content provided by the Operator or any third party for inclusion on the Website vest in the Operator or the applicable third party. You agree not to display or use such logos, designs, trademarks, and other distinctive brand features in any manner without our prior written consent.
VIRUSES, HACKING AND OTHER OFFENCES
You shall not:
corrupt the Website;
attempt to gain unauthorised access to the Website, the servers on which the Website is stored, or any server, computer, or database connected to the Website;
flood the Website with information, multiple submissions, or "spam";
knowingly or negligently use any features which may affect the function of the Website in any way, for example (but not limited to) releasing or propagating viruses, worms, trojans, logic bombs or similar material that is malicious or harmful;
interfere or tamper with, remove or otherwise alter in any way, any information in any form which is included on the Website;
attack the Website via a denial-of-service attack or a distributed denial-of-service attack. We will report any suspected breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use the Website will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses, or other technologically harmful material that may infect Your Access Device and related equipment, computer programs, data, or other proprietary material due to Your use of the Website or to Your downloading of any material posted on such Website, or on any website linked to the Website.
Website is free from malicious software.
YOUR PERSONAL INFORMATION
All information on Your Account held by us is securely data warehoused and remains confidential except where otherwise stated in the Terms of Use (including, for the avoidance of doubt, the Privacy Policy).
We are required by law to comply with data protection requirements in the way in which we use any personal information collected from You in Your use of the Services. We therefore take our obligations in relation to the way in which we use Your personal information very seriously.
Prior to Your use of and when You use the Services, it will be necessary for us to collect certain information about You, including Your name and date of birth, Your Contact Details, and may also include information about Your marketing preferences (all of which shall be known as "Your Personal Information").
By providing us with Your Personal Information, You consent to our processing Your Personal Information, including any of the same which is particularly sensitive:
for the purposes set out in the Terms of Use (including the Privacy Policy); and
for other purposes where we (including Payment Processor) need to process Your Personal Information for the purposes of operating the Services, including by sharing it with our service providers, employees, and agents for these purposes, for example to our providers of postal services, marketing services and Customer Services agents. We may also disclose Your Personal Information in order to comply with a legal or regulatory obligation.
We may retain copies of any communications that You send to us (including copies of any emails) in order to maintain accurate records of the information that we have received from You.
USE OF 'COOKIES' ON THE WEBSITE
The Website may use 'cookies' to track Your use of the internet and to assist the functionality of the Website. A cookie is a small file of text which is downloaded onto Your Access Device when You a c cess the Website and it allows us to recognise when You come back to the Website. We use or shall use cookies for the operation of the Website, including (for example) to allow You to remain logged in as You browse between, and use Your Account to bet on or play games on, different parts of the Website. We also use cookies for our own analytical purposes so that we can identify where customers have encountered technical problems on the Website, and therefore help us improve our customers' experience.
If you object to cookies or want to delete any cookies that are already stored on Your Access Device, we recommend that you follow the instructions for deleting existing cookies and disabling future cookies on your file management and internet browsing software. Further information on deleting or controlling cookies is available within our Privacy Policy or at www.aboutcookies.org . Please note that by deleting our cookies or disabling future cookies You may not be able to access certain areas or features of the Website.
COMPLAINTS AND NOTICES
No claim or dispute with regard to:
The acceptance or settlement of a bet which you have made using the Services will be considered more than thirty days after the date of the original transaction; and
A game which you have played using the Services will be considered more than twelve weeks after the date on which the relevant transaction or gameplay took place.
Should you wish to make a complaint regarding the Services, as a first step You should, as soon as reasonably practicable, contact Support about your complaint, which will be escalated as necessary within our Support team until resolution.
You acknowledge that our random number generator will determine the outcome of the games played through the Services, and you accept the outcomes of all such games. You further agree that in the unli k ely event of a disagreement between the result that appears on Your screen and the game server us e d by the Operator, the result that appears on the game server will prevail, and you acknowledge an d ag ree that our records will be the final authority in determining the terms and circumstances of Yo ur participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you, we may do so using any of Your Contact Details. Notices will be deemed to have been properly served and received by You immediately after an email is sent or after we have communicated with You directly by telephone (including where we leave You a voicemail), or three days after the date of posting of any letter. In proving the service of any notice, it will be suffic i ent to prove, in the case of a letter, that such letter was properly addressed, stamped and place d i n the post; in the case of an email, that such email was sent to the specified email address (if any ) in Your Contact Details at the time that any such email was sent.
If there is no reaction to your complaint or notice from us, or in your opinion, the issue is not yet resolved, you can file a complaint or notice to the licensing and supervision organisation.
Without prejudice to previous provisions of Section 27, any complaint or dispute arising in connection with the result, official date, or actual starting time of a sporting or other event shall be considered by the Operator by reference to the official records and documentation of the relevant sports federation, governing body, or competition organiser (as applicable). Where such official documentation conflicts with any information displayed on the Website, the official documentation shall take precedence for the purposes of resolving the dispute.
Disputes of the nature described in this provision must be submitted to the Operator within the time limits set out in clause 27.1. Any such dispute submitted after the applicable time limit shall not be considered.
TRANSFER OF RIGHTS AND OBLIGATIONS
We reserve the right to transfer, assign, sublicense, or pledge the Terms of Use (an "assignment"), in whole or in part, to any person without notice to You, provided that any such assignment will be on the same terms or terms that are no less advantageous to You.
You may not assign, sublicense or otherwise transfer in any manner whatsoever any of Your rights or obligations under the Terms of Use.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform or delay in performance of, any of o ur obligations under the Terms of Use that is caused by events outside our reasonable control, incl u ding (without limitation) any telecommunications network failures, power failures, failures in th i rd party computer (or other) equipment, fire, lightning, explosion, flood, severe weather, industr ia l disputes or lock-outs, terrorist activity and acts of government or other competent authorities (a " Force Majeure Event").
Our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations may be performed despite the Force Majeure Event.
WAIVER
If we fail to strictly perform any of Your obligations or if we fail to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such rights or remedies and shall not relieve You from compliance with such obligations.
A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of the provisions of the Terms of Use shall be effective unless it is expressly stated to be a waiver and is communicated to You in writing in accordance with the Complaints and Notices clause above.
SEVERABILITY
If any of the Terms of Use are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will, to that extent, be severed from the remaining terms, conditions, and provisions which will continue to be valid to the fullest extent permitted by law.
In such cases, the part deemed invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as possible, the Operator's original intent.
ENTIRE AGREEMENT
The Terms of Use and any document expressly referred to in them represent the entire agreement between You and us and supersede any prior agreement, understanding, or arrangement between You and us, whether oral or in writing.
We each acknowledge that neither of us has relied on any representation, undertaking, or promise given by the other or implied from anything said or written in negotiations between us except as expressly stated in the Terms of Use.
Neither party shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of the contract (unless such untrue statement was made fraudulently), and the other party's only remedy shall be for breach of contract as provided in the Terms of Use.
THIRD PARTY RIGHTS
Unless these Terms of Use expressly state otherwise, a person who is not a party to these Terms of Use has no right to enforce any of the terms. It is expressly forbidden for End Users to transfer any assets of the value of any kind to a third party, including but not limited to, it is forbidden to transfer ownership of account(s), winnings, deposits, bets, rights, and/or claims in connection with these assets, legal, commercial, or of any other character. Such prohibition includes, but is not limited to, encumbrance, pledging, assigning, usufruct, trading, brokering, hypothecation, and/or gift in g either separately or in cooperation with a fiduciary or any other third party, and/or association in any way or shape of form.
All games offered on the Website are tested and certified by independent third-party testing agencies approved by Anjouan Licensing Services Inc. The Operator uses certified Random Number Generator ( " RNG") technology to ensure fair and random outcomes. Information regarding Return to Player ("RTP " ) percentages is available on the Website. The Operator implements systems to detect and prevent collusion, bot usage, and other unfair practices.
PAYMENT PROCESSING AND MERCHANT OF RECORD
All financial transactions related to Your use of the Website, including deposits, withdrawals, refunds, and payment settlements, are processed by the Payment Processor on behalf of, and upon instruction from, the Operator. The Payment Processor acts solely as a conduit for payment processing and does not provide, operate, or assume any responsibility for the gambling services offered by the Operator.
All determinations regarding the legitimacy of withdrawal requests, the validity of refund claims, a nd the entitlement to funds are made exclusively by the Operator in accordance with these Terms of Use and applicable law. The Payment Processor acts as an agent of the Operator for the limited purpose of executing payment instructions received from the Operator.
Liability Allocation. You acknowledge and agree that:
(a) The Operator retains sole and exclusive liability and responsibility for the operation, fairness, integrity, and regulatory compliance of all gambling services provided through the Website, including game outcomes, RNG certification, payout calculations, account balances, bonus terms, and the resolution of disputes.
(b) The Payment Processor shall not be liable to You for any matters relating to game fairness, winnings, account balances, or the gambling service. The Payment Processor's obligations are strictly limited to executing payment transactions as instructed by the Operator.
(c) Your use of the Payment Processor's services does not create any contractual relationship between You and the Payment Processor regarding gambling services.
(d) Any dispute relating to game outcomes, winnings, account balances, or the gambling service must be directed exclusively to the Operator in accordance with Section 27. You expressly waive any right to pursue claims against the Payment Processor for matters arising from the gambling service.
(e) The Payment Processor shall not be liable for any delay or failure in processing a transaction resulting from:
(i) the Operator's instruction to withhold, suspend, or reverse a payment;
(ii) compliance with AML laws, sanctions, or regulatory directions;
(iii) the Player's failure to provide adequate verification; or
(iv) any Force Majeure Event.
LAW AND JURISDICTION
These Terms of Use, their interpretation, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of the Autonomous Island of Anjouan, Union of Comoros.
You irrevocably agree that the courts of the Autonomous Island of Anjouan, Union of Comoros, shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with these Terms of Use, the Services, or your Account.
RESPONSIBLE GAMING/GAMBLING
We are committed to endorsing responsible gaming among our customers and promoting awareness of problem gambling. We provide several tools to help you control your gaming, including Deposit Limits, Loss Limits, Cooling-off periods, and Self-Exclusion.
For comprehensive information regarding these tools, the procedures for implementing them, and what happens to your account and funds during a self-exclusion period, please read our Responsible Gaming Policy, which is available as a separate document on our Website.
The Responsible Gaming Policy forms an integral part of these Terms and Conditions. By opening an account and using our Services, you confirm that you have read, understood, and agree to the terms set out in our Responsible Gaming Policy.
LINKS
Where we provide hyperlinks to other websites, we do so for information purposes only. You use any such links at your own risk, and we accept no responsibility for the content or use of such websites, or for the information contained on them. You may not link to this site, nor frame it, without our express written permission.
CONTACTING US
The Operator can be contacted by email. Please note that all calls may be recorded for training and security purposes. If you are concerned about your gambling practices, there are a number of guidelines you may find useful:
Consider how long you wish any wagering session to last before commencing, and be sure to keep an eye on the clock.
Try not to let gambling interfere with your daily responsibilities.
Gambling is not advised if you are recovering from any form of dependency or if you are under the influence of alcohol or any other substance, including some prescription medications. We recommend that you consult your GP for more information.
Gambling is a form of recreation and should not be viewed as an alternative source of income or a way to recoup debt.
ALTERNATIVE DISPUTE RESOLUTION (ADR)
The ADR provider acts as an impartial adjudicator for disputes that have reached a deadlock after our internal complaints procedure has been exhausted.
The Curaçao Alternative Dispute Resolution Entity (CADRE) serves as the independent body officially approved by the Anjouan Gaming Board to provide mediation and dispute resolution services between the Operator and its players. If You are not satisfied with the outcome of a complaint handled by our Support team, or if You have not received a final response within 30 business days of submitting your complaint, You may refer the dispute to CADRE. This entity ensures an impartial review of complaints in instances where the internal procedures of the Casino have not resulted in a resolution satisfactory to the client.
Decisions issuable by CADRE following the review of a dispute are binding upon both the Website administration and the Player. Both parties agree to fulfill the requirements established by the mediator to achieve a final settlement of the conflict.
In order for a complaint to be officially filed and processed, You must complete a formal complaints form, including any relevant supporting documentation. You should carefully read the CADRE Rules of Procedure, available at https://cadre.online/rules-of-procedure/, before submitting Your claim to ensure You understand the scope and effect of the proceedings.
The required claim form can be accessed and submitted at the following link: https://cadre.online/file-a-claim-international/. Please be aware that the procedural language for all claims is English.
The dispute resolution process conducted by CADRE is entirely free of charge for the player, regardless of the final decision reached at the conclusion of the case. This approach guarantees the accessibility of justice and the protection of consumer rights within the online gambling sector.